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We are proud to share our performance and feedbacks with our customers
Blair Schmalenberg
14:39 10 Dec 21
Our experience was very nice. They brought a bigger vehicle than I expected to make sure we could fit the luggage, with... no extra cost. It was a very nice Mercedes van. The driver was 5 minutes early, very helpful and happy to be helping us.read more
Michael Saunders
13:09 24 Nov 21
Unprofessional service. Driver did not meet and greet my wife at airport after 24 hour flight, instead, driver stayed... at pickup area and expected my wife to find him, then charged £60 extra for parking charges due to 1 hour late flight. Any normal airport taxi service would of parked in short term car park and walked to arrival terminal to meet and greet the passenger, then £60 per hour parking fees would be avoided.Also please take note, this company always has a response to the feedback left here, that they are not at fault and its the customer in the wrong. Avoid!read more
LM M
13:42 15 Nov 21
Among the best service I have ever experienced from a taxi company. The cars were pristine and new. The drivers were... skillful, knowledgable, punctual, and courteous. They went above and beyond to assist me with my baggage and belongings and to ensure I was safely deposited at my destinations. To describe this service as "pet friendly" is not giving the company and the drivers enough credit for the care and concern shown to my pet during both trips. I highly recommend this company.read more
Pablo Arratia Lopez
12:53 15 Nov 21
I used Hexcars to go for my pet from Bath to South Heath on a round trip. The service was entirely good. The person... who attended to me when I called was super kind and understood I was in an emergency. The driver was also really friendly and professional, we even had a setback in South Heath and the driver waited and helped me all the time.I will definitely use it again if I need to move my pet!read more
James M
19:30 25 Oct 21
Avoid at all costs, they will take payment before checking that a car is available. They will also not tell you... if/when your ride has been cancelled - I rang them to ask why the taxi was late (after 20 minutes) and the response was that no car was available. I asked why they did not let me know, and they just hung up.Still waiting for the refund. In fact, I'm still waiting for any response to confirm that the refund is being processed.Would have given 0 stars if possible.read more
A Borg
03:06 01 Oct 21
There was an issue with our booking which meant our taxi didn't show. However the owner did go out of his way to make... the situation right for our return flight. He clearly cares about customer service and it's a new company which experienced a bug in their booking system. These things happen, so I've updated my review as a result.read more
Fin
20:41 06 Aug 21
Excellent service. Took me home from Southmead hospital, very careful and considerate driving after my operation.
Jack Cresswell
22:31 17 May 21
One of the drivers cut me up whilst coming out of a junction. Sped down the road whilst almost hitting someone on the... zebra crossing. Probably had no passengers but still not professional at all seeing as the company logo was on show.read more
Family Wellbeing
04:30 23 Oct 20
A very good and reliable taxi service. Punctual, very kind, good price and professional. If you need to get somewhere... you can definitely count on HexCars and their team 👍read more
Victoria Smith
20:31 28 Sep 20
Took great care of my cat Lily, she went in the front seat (with a seatbelt). Most companies make your cat go in the... boot, so I was happy she was with the driver, who was lovely with her. Polite, punctual and great communication - highly recommended. We even got a photo of Lily on both her journeys.read more
michael chen
22:00 17 Sep 20
I ordered a 6 seater to move my house. The driver arrived on time and the car was clean. The driver was really friendly... and I had a great experience. Would recommend for the price and the service.read more
Jonathon Brians
17:10 10 Sep 20
I had never been to bristol before so i had no idea where i was going. I arrived and recieved a professional text... message advising me of where to go and also what time the driver would arrive. The driver was called stelian and he was the most professional taxi driver ive had. We spoke about where i was going and also about my home city (newcastle)I forgot to book the taxi back to the airport until last minute and i received another text from stelian again asking how my time away was with my girlfriend, this made it more professional and also personal as he remembered exactly what we spoke about 6 days previous. I would highly recommend HexCars to anyone visiting bristol or any locations they coverread more
Imogen Smith
20:17 07 Aug 20
Great service. Lovely polite and helpful driver. Honest about time they would come and arrived sooner than expected... (I’d asked for ASAP).read more
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