General Terms and Conditions
We “heXCars” reserve the right to alter or change the terms & conditions of our services stated here at any time. By placing a booking with us you agree to be bound by these Terms; all Passengers are bound by these Terms whether or not they are the party making the Booking.
References in these Terms to “us” or ”we” or “our” or “the Company” refers to heXCars Ltd, and references to “you” or “your” or “the Customer” refers to the party making a Booking with us or any person acting on their behalf.
All bookings must be made through the office either via the website, telephone or email.
In this way confirmations are sent out and the journey is insured.
The Company shall use all reasonable endeavours to get you to your destination on time, but shall not be responsible for any loss or damage due to delays. The Company always strives to deliver a reliable service.
It is the Customers responsibility to allow sufficient time for the journey and the Customer should allow additional time for delays and unexpected occurrences where the journey is important, especially if onward connections may be missed.
The Company will endeavour to book details correctly. However we will not be held responsible for any misunderstandings during telephone bookings between the booking telephonist and the customer resulting in late arrival of the vehicle, incorrect vehicle type or non arrival due to a cancelled booking. Under no circumstances shall the Company be liable (in contract or otherwise) for any loss of profits, business or for any indirect or consequential loss whatsoever.
heXCars Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
All luggage or personal possessions are carried entirely at your risk. Drivers are instructed to take lost possessions left in their cars to our head office. The Company, where relevant and within its means will attempt to contact the customer and inform them of their lost possessions.
The Company shall be entitled to cancel all services in the event of a declared national emergency, riot, fuel shortage, industrial action, extreme weather or terrorist attack, or other circumstances beyond its control.
If the car breaks down during your journey the Company will endeavour to arrange an alternative car to complete the journey as soon as practicable.
When a customer desires to travel to a particular place, the driver will, unless specifically otherwise instructed by the Company travel by the route which is, in his opinion, the best and most convenient for motoring whether the route is shortest or not, and no allowance will be made to the customer on the ground that the route adopted is not actually the shortest.
The customer shall compensate the Company against all losses, costs, damages and expenses arising from any act or omission of any passenger in their party.
heXCars Ltd’s prices are calculated manually with the distance, time of travel and number of passengers traveling taken into consideration. heXCars Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
Money Back Guarantee
At HexCars we provide a money back guarantee when the customer is late for their flight due to a mistake or error on Hexacar’s (later referred to as ‘driver’) behalf.
A customer is deemed late when they are too late to check in for their flight. If a customer is on time for their check in, yet still misses their flight, this will be seen as a mistake or error made by a third party if not the customer themselves and the driver will not be responsible.
Other exclusions for the money back guarantee include, but are not limited to:
* Natural disasters
* Terrorist attacks
* National lockdown
* Flights being brought forward in their schedule
* The customer arriving late (10 minutes or later) at the pick up point, as described in the prebook form.
* A booking being made with less than 24hours before the flight
* A wrong choice of taxi size, due to which the luggage does not fit in the taxi and the customer cannot be transported.
* Invalid contact details
* The lack of proof or evidence for a booked flight.
When the customer is late due to a mistake or error made by the driver, they will receive a full refund at the value of the plane ticket they were about to use.
The refund process will take between 5 and 10 work days and the refund will only be made to the payee of the original ticket.
Hexcars will be in contact with the customer as soon as possible to organise the refund and to get all the details correct.
We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees. We may seek the help of the police to remove any offenders from our vehicles and will not pay compensation or refund in such circumstances.
Refunds will not be issued in the following circumstances:
-no refund is made if the passanger does not show up for pre-paid journeys.
– No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
– All other circumstances where a refund may be possible should be addressed directly with heXCars Ltd’s customer services.
If for some reason you are unhappy with the service, you should send your complaints to email@example.com or complete the contact form from our website where a member of management will respond ASAP.
Maximum Passengers and Bags per vehicle
Saloon- 1-3 passengers, 1-2 suitcases and 2 handbags.
Estate- 1-3 passengers, 3-4 suitcases and 2 handbags.
1-5 passengers, 5 handbags.
6 seat minibus- 1-6 passengers, 6 suitcases and 6 handbags.
The Company reserves the right to charge the Customer for any additional costs which may be incurred by the Company as a result of any variation from the Original Journey specified at the time of booking.
The Customer will be responsible for the conduct of all passenger(s) and shall pay for any loss and/or damage caused by such passenger(s) to the vehicle or any other property of the Company, including but not limited to cleaning costs following any spillage or soiling of the vehicle.
If the booking is cancelled upon arrival of the vehicle to collect the Customer of any passenger(s) a cancellation fee will be payable by the Customer to the Company.
In relation to collections from airports/airport pickups; there is 30 minute car parking fees included. The Company will allow 30 minutes (starting from the landing time). Thereafter the Company reserves the right to charge the Customer for the waiting/loading time after the 30 minutes plus any additional car parking fees (minus the first 30 minutes).
heXCars Ltd will accept any cancellation as long as 24 hours notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us. If you do not receive an email from heXCars Ltd confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 07377450373.
£50 for Saloon & Estate.
£80 for MPV & Mini bus.
On Journeys collecting from an airport heXCars Ltd does not charge for the 1st 30mins waiting time after the plane has landed. Waiting time charges will however start once the 1st 30 mins has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £12.50/30mins Pro Rate. Waiting time for all other journeys will be charged at £5.00/15min pro rate from the scheduled pick up time.
From the moment the driver has arrived at the pick up location at the scheduled date and time, the waiting time is maximum 30 minutes and after HexCars LTD has all the rights to cancel with no refund.
heXCars is a trading name of heX Cars Ltd
33 Carisbrooke Road
Bristol BS4 1SB
Tel: +44 7432281081
Company registration No: